Privacy Policy

Last updated: 09 April 2026

Who we are

Steed Building Services Ltd operates the website www.steedbuilding.co.uk. We are based at Unit G, Forge Meadow, Hawkinge, Folkestone, Kent, CT18 7JA. When this policy refers to 'we', 'us', or 'our', it means Steed Building Services Ltd.

What data we collect

When you submit our contact form, we collect the following information:

  • Your full name
  • Your email address
  • Your message

We do not use analytics, tracking cookies, or advertising scripts on this website. We do not collect any data from you beyond what you voluntarily provide through the contact form.

How we use your data

We use the information you provide solely to respond to your enquiry. This may include:

  • Replying to your message by email or telephone
  • Providing a quote for the work you have described
  • Arranging an appointment to discuss your requirements

We will not use your information for marketing purposes unless you have explicitly asked us to keep you informed. We will never sell or share your personal data with third parties for their own marketing.

Lawful basis for processing

We process your data on the basis of legitimate interests (UK GDPR Article 6(1)(f)). Our legitimate interest is to respond to enquiries from potential customers. You can object to this processing at any time by contacting us.

How we store your data

All data submitted through this website is transmitted over an encrypted HTTPS connection (TLS 1.2 or higher). Contact form submissions are processed by Netlify, our website hosting provider. Netlify stores form submissions securely on their servers. Netlify's servers are located in the United States. This means your data is transferred outside the United Kingdom. Netlify participates in the UK Extension to the EU-US Data Privacy Framework, which provides safeguards for international data transfers.

We retain your contact information only for as long as necessary to deal with your enquiry. Once your enquiry has been resolved, we delete your data within 12 months unless you become a customer, in which case we retain your details for the duration of our business relationship and for a reasonable period afterwards.

Cookies

This website does not set any cookies for analytics or advertising purposes. Our hosting provider (Netlify) may set strictly necessary cookies for the website to function correctly. These do not track you or collect personal information.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Delete your personal data
  • Object to our processing of your data
  • Restrict how we use your data
  • Data portability — receive your data in a commonly used format

To exercise any of these rights, please contact us using the details below. We will respond within one month.

Data breaches

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of it. If the breach is likely to result in a high risk to you, we will also contact you directly.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact them at ico.org.uk or by telephone on 0303 123 1113.

Contact us

If you have any questions about this privacy policy or how we handle your data, you can contact us:

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.